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1.
How far in advance should
I make my reservation? |
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Reservations
should be made as soon
as you have solidified
the date of your event
and have secured the venue
location if applicable. |
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2.
My Event is over 1 year
away. Isn’t this
too soon to make any reservations,
since the number of guests
may change? |
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It’s
never too early to make
a reservation. There are
some dates for which we
are booked and do not
have any available services
many months in advance. |
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3.
If I make a reservation,
do I have to give a deposit? |
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Yes. In
order to reserve the desired
date and items, there
is a required deposit
of 25% of the total amount
of your order. |
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4.
What if I need to re-schedule
or cancel my event, will
I lose my deposit? |
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The deposit
is non-refundable. In
many cases, a credit can
be given towards another
event and can be used
within a 12 month period. |
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5.
What are your hours of
operation? Can I come
in whenever I need to
or should I make an appointment? |
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Our hours
of operation are M-F 10am
to 6pm and Saturday 10am
to 3pm. You may feel free
to visit our showroom
during working hours Monday
thru Friday. On Saturdays
we see clients by appointment
only. If you are planning
a wedding, baby shower
or an event on which you
need help with details
we recommend that you
call in advance to ensure
that the appropriate staff
members are here to help
you. |
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6.
I’m too busy to
meet face to face with
anyone; can I just email
you my requests? |
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Absolutely.
You can email your request
to Events@TheEventHeadquarters.com
and someone from our staff
will respond usually within
24 hours. Don’t
forget to include the
date and type of event
you will be holding as
well as a telephone number
in case we need to reach
you. |
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7.
I want to rent a bounce
house, but my event begins
late, can I keep it over
night? |
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No. The
bounce houses are delivered
in the morning and are
picked up by 6pm. This
ensures that all of our
customers receive clean
and well maintained inventory
on every rental occasion. |
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8.
I just need a few items,
can I pick them up? |
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Our staff
is highly trained in transporting
our inventory to ensure
that they arrive quickly
and damage free to their
destination and all of
our vehicles are well
equipped to handle all
of the items we carry.
In order for our Company
to maintain the highest
quality possible, we require
that all our equipment
be handled by our staff
only. |
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9.
Is your equipment in good
condition? Are the chairs
clean? |
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Yes. Our
rental inventory is regularly
maintained and the chairs
are cleaned after each
use. |
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10.
What if I have more guests
than what I expected,
can I add to my order
a few days before my event? |
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In many
cases, you may add to
your order right up to
the date of delivery.
However, we do recommend
that you order a few extra
items just in case we
are booked on the day
of your event. |
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WE ACCEPT ALL MAJOR
CREDIT CARDS !!! |
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